Help Center

Flarekeys specializes in custom split keyboards and related accessories. Our products are designed for ergonomic comfort, advanced customization, and long-term professional use.

We offer both pre-configured keyboards and customizable options. Depending on the product, customers may choose layouts, switches, keycaps, and other configuration features before purchase.

No. While split keyboards offer advanced customization, they can be used out of the box. For users who want deeper control, we provide clear setup guides and firmware support to help with remapping and personalization.

Orders are typically processed within 2–5 business days. Custom or made-to-order keyboards may require additional production time. Estimated timelines are shown on the product page.

Yes, Flarekeys ships to most countries worldwide. Shipping options, estimated delivery times, and costs are calculated at checkout based on your location.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment methods such as PayPal or local payment options may be available depending on your region.

Yes. All payments are processed through secure, encrypted payment gateways. Flarekeys does not store your credit card details.

If your order has not yet entered production or shipping, please contact our support team as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.

Prices displayed on our website do not include local taxes or import duties. Any applicable customs fees are the responsibility of the customer and may vary by country.

We accept returns within 14 days of delivery for eligible products. Items must be unused, in original condition, and returned with all original packaging and accessories.

Custom-made or personalized keyboards are generally non-returnable unless the item is defective or damaged upon arrival.

Please contact our support team within 48 hours of delivery and provide clear photos or videos of the issue. We will arrange a replacement or repair after verification.

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or shipping error on our part.

Once the returned item is received and inspected, refunds are typically processed within 5–10 business days. Refunds are issued to the original payment method.

Exchanges may be possible depending on product availability. Please contact our support team before returning any item to confirm eligibility.